(i) Customer relationship management
Software that helps an enterprise manage customer relationships.
(ii) Business intelligence
Software for handling the various tasks to do with BI, ranging from information access through its analysis and reporting.
(iii) Data mining
Database applications that enable enterprises to look for strategic trends and market patterns in a complex of data.
(iv) Collaboration Platform
Integrated e-mail and other communications and collaboration software (incorporating group scheduling, instant messaging, real time conferencing and such).
(v) Enterprise content management
Software that manages all kinds of business content at the enterprise, regardless of media, as a central store for quick retrieval, updates etc.
(vi) Enterprise resource planning
Software for integrating all the functions and departments of an enterprise in order to provide a comprehensive view of the entire organisation, empowering management with the visibility needed for strategic decision making.
(vii) Supply chain management
Software that provides insights along the entire supply chain of an enterprise’s operations—encompassing links to partners and the processes therein—and the means to their management.