Aspect has appointed Mohamad Ali to the newly created role of CEO of the workforce optimisation division, according to company sources.
Aspect is a provider of customer contact, enterprise workforce optimisation and Microsoft platform solutions.
Before joining Aspect, Ali was a senior vice president at Avaya, serving as president of Avaya's global services business, and previously as senior vice president of corporate development and strategy.
In his new role, Ali will play a critical role in accelerating Aspect's market growth, customer development and product innovation, said the company in a statement.
However, Aspect also clarified that its current Aspect CEO Jim Foy will be the CEO of the interaction management division and also assume the role of executive chairman of Aspect's board of directors.
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