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Computerworld Singapore Customer Care Awards 2014: Three Cheers for Customer Excellence

FY Teng | June 12, 2014
Sixteen of the nation's best ICT solution providers were feted at the Loof Rooftop Bar Singapore for being Number One in customer service, support and ultimate care delivery in 2014.

CCA Trophies
Some of the CCA trophies presented to the winners during the awards presentation.

CCA group
Mark Hobson, Chief Executive Officer of Executive Networks Media (second from left), and Francesca Lee, Regional Account Director (middle), with representatives from Hewlett-Packard Singapore, who are the biggest winners of the night.

CCA Lenovo
Computerworld Singapore editor Teng Fang Yih (left) presenting the award to Kenny Lim, PR Manager of Lenovo East Asian Region (right).

On Wednesday (June 11, 2014) evening Computerworld Singapore hosted and celebrated the achievements of the following information and communication technology (ICT) solution and service providers.

Amazon Web Services
Avaya
Check Point Software Technologies
Dell Singapore
Emerson Network Power
Fortinet
Google Enterprise
Hewlett-Packard Singapore
IBM Singapore
Lenovo
Microsoft Singapore
NCS Pte Ltd
NetApp
Oracle
Singapore Telecommunications Limited
Sophos

As winners of Computerworld Singapore's Eighth Customer Care Awards (CCA)-an annual programme that salutes the nation's best providers of pre- and post-implementation consulting, support and maintenance work in ICT, as chosen by their customers-they received their awards at the party held in their honour at the Loof Rooftop Bar Singapore.

In all, the 16 companies cited above garnered a total of all 19 awards in contention. The two multiple award winners were Hewlett-Packard Singapore with three awards, and Dell Singapore with two.

The award categories, subcategories and winners below.

CLOUD
Cloud Services

Amazon Web Services

 

COMMUNICATIONS
Telecommunication Services

Singapore Telecommunications Limited

VoIP/IP Telephony Systems
Avaya

 

HARDWARE

Desktop & Notebook PCs
Lenovo

Physical Infrastructure-Intelligent Power Management
Emerson Network Power

Physical Infrastructure-Networks
Hewlett-Packard Singapore

Server Hardware
Hewlett-Packard Singapore

Storage Hardware
NetApp

 

SECURITY SYSTEMS
Anti-virus/Anti-spam Solutions

Sophos

Firewall/VPN Solutions
Check Point Software Technologies

Intrusion Detection/Intrusion Prevention Systems
Fortinet

 

SOFTWARE
Business Intelligence & Analytics Software

IBM Singapore

Collaboration & Workflow Productivity Software
Google Enterprise

Database Management Software
Oracle

Desktop & Server Management Software
Dell Singapore

Enterprise Content Management Software
Microsoft Singapore

Storage Management Software
Dell Singapore

 

SPECIALISED IT SERVICES
Systems Integration

NCS Pte Ltd

 

VIRTUALISATION SOLUTIONS
Virtualisation

Hewlett-Packard Singapore

 

"Every single vendor on this year's winners list has not only managed to stay profitable in the past year, but has also, more importantly, remained focused on fulfilling the needs of their customers," said Editor Teng Fang Yih of Computerworld Singapore. "That is why they should stand proud today as their customers' Number Ones-the first to call in times of need, the first to thank for efficient ICT operations and information services, and in all probability the first they will approach for new technologies and upgrades."

 

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