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BLOG: Leading a transformation

Tracey J. Rothenberger | March 14, 2012
The most important step in a successful business process transformation is arguably the motivation and empowerment of diverse stakeholders at all levels of the organisation.

 1 Source: IDC, Managed Print and Document Services for Controlling Today's -- and Tomorrow's -- Information Costs, sponsored by Ricoh, January 2011

Tracey J. Rothenberger is senior vice president and chief information and process improvement officer, Ricoh Americas Corporation.



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