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BLOG: Outsourcing to a captive

N Raja Venkateswar | Feb. 28, 2011
There are essentially four issues with captives and most organisations which have utilised their captives well have managed to resolve at least two issues.

The second point made by another learned colleague was the fact that customers are constantly looking for value creation in their outsourced relations. Price, process and quality arbitrage is all standards expected from a service provider but what additional benefit they are able to create becomes a crucial differentiator in an outsourcing relationship - this probably neatly brings me back to the topic I left last month's discussion on and which I think needs to be continued in our next post!


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