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BLOG: The business of conversations

Zafar Anjum | June 9, 2011
Eight golden rules to keep your employees happy—from Kevin Panozza.

According to Kevin, every company must pay attention to the happiness of its staff, especially customer-facing staff because that's where customers connect with a company. If their experience is not good at that level, customers have no reason to come back to the company for more services. That's the hard truth of the "conversation economy".

What do you think?

Zafar Anjum is the online editor of FBM Asia's online properties.



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