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Machines are friends, not foes

Sam Liew, Managing Director, Technology, ASEAN, Accenture | July 22, 2016
Companies that manage a positive relationship with this newest "recruit" (ie. machines) will reap the richest rewards, says Accenture's Sam Liew.

At Arizona State University, Intelligent Automation delivers personalised curriculums that adapt in real-time. The adaptive learning platform analyses data to determine what students know and how they learn best, and delivers the content accordingly. These "bot tutors" raised passing rates from 64 percent to 75 percent in select courses, and withdrawal rates fell by 56 percent. Best of all, human tutors could spend more time on curriculum development and students were able to learn at their own pace.

Intelligent automation helps firms stay competitive

Clearly, in this age of digital disruption, it is imperative to employ the advantages Intelligent Automation offers. More than 80 percent of corporate executives we surveyed said their organisations were under pressure to reinvent and evolve before they were disrupted from the outside or by competitors - and that Intelligent Automation was a key enabler to these changes.

70 percent of our 3,100 respondents also said they were investing significantly more in Intelligent Automation -related technologies than they did in 2013. And 43 percent realised cost savings greater than 15 percent from intelligent process automation in the past two years.

This trend is only going to gain ground: as impressive as the figures have been so far, they are just the tip of the iceberg. It is estimated that between 2015 and 2018, as many as 152,400 units of professional service robots worth US$19.6 billion will be sold.

Intelligent Automation is well on its way to becoming commonplace. Customers want it, competitors have it and to be effective, ecosystems and partners need to plug into it. In the end, the effective use of Intelligent Automation at all levels across the organisation will determine which companies grow and win.

The most successful will harness the resourcefulness of man and the efficiency of machines to deliver a truly digital workforce. And companies that manage this positive relationship with this newest "recruit" will reap the richest rewards.

 

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