"We want someone who doesn't just design [the mobile app] but also manages it once it's built and in use," he says. "These people need to be customer-facing, too, to be able to get feedback about what [users] like and don't like."
Chen's approach to hiring for these positions, and for mobile skills overall, mirrors the strategies of other IT leaders. He says he wants candidates with the required skills, but he also wants people who fit culturally. Yes, he concedes, it's tough to land people like that in a job market where competition for mobile talent is fierce. But he's willing to take upwards of three months to find the right individuals.
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