"So you have got layers and layers of redundant, ineffective, sometimes successful ways of interacting with our customers," said English.
According to him, the results framework and a data-driven approach is about setting the government in the right direction and within several areas, including the likes of education, health and social welfare, getting to a point where the customer is better understood.
"In terms of structure, some of the features of recent change include the move to integrate data, including linking data by name and birth date across all the information silos. We are also working on much more integration with the research community.
"I would also like to enable a budget that is directed to the customers. It should reflect on allocation of resources around them, but not around the delivery units who have completely dominated how we use your resources.
"That is the power that data gives us and over time that is going to be make dramatic shifts to the way governments do their business because decision makers called ministers can know a hell of a lot more and understand that what they are trying to do is not controlled by the entities that sit between us and the customer," said English.
The Auckland event featured NZDFF members as well, who took part in a panel discussion on the future of data and analytics in the country.
The NZDFF's main objective is to stimulate open public discussion about the future of data use and sharing in NZ. The NZDFF will remain active till the 30th of June, and is inviting participation and comment from Kiwis here.
Sign up for Computerworld eNewsletters.