That would translate to free, streaming-quality wi-fi across the entire airport. By being able to monitor wi-fi usage and performance in real time, the IT operations team can start to spot rogue access points and identify black spots and target investment accordingly.
Finally, there's what the airport calls the "Golden Bathroom", a project to improve the cleanliness of the toilet facilities at the airport.
"To keep the toilets clean you have to understand how they are used," Ibbitson said. "There's no point cleaning a bathroom that isn't going to be used for three hours, you may as well save those cleaning operations for the hour when it is going to be most busy.
"So it was about finding where the busy peaks are and matching the cleaning contract to that."
Sign up for Computerworld eNewsletters.