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ERP Sticker Shock: Maintenance, Upgrades and Customizations

Thomas Wailgum | March 5, 2011
Two new studies demonstrate why many companies are suffering from "buyer's remorse" after spending millions on traditional ERP rollouts.

"These findings show that there is a lot of room to educate users about existing ERP capabilities," Goel adds, "as well as how to maximize the return on current investments."

According to Gartner's Kyte, enterprise application sprawl is not going away any time soon.

"While it is true that there has never been an IT organization without a backlog of maintenance activity," he states, "the scale of the problem is significantly greater than it has ever been."


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