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Glitchy state software system leads to botched payments for foster care providers

Chris Kanaracus | March 13, 2012
A Tennessee official is blaming inadequate training, ignored warnings and unwise technology choices for ongoing problems with an installed software system used by the state Department of Children's Services.

With help from Compuware, DCS staff has made significant strides in the past two months building their OptimalJ skills, and many other efforts are underway to stabilize and improve TFACTS, DCS' response added.

Compuware and Dynamics Research couldn't immediately comment on the audit's findings.


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