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How 'survivor' Ciena is using video to change its culture

George Nott | Sept. 22, 2017
A roll-out of video conferencing tools has been transformational says CIO Craig Williams.

Although there has been a lot of new tools and processes for employees to get to grips with, adoption will be swift, Williams says.

"It's kind of like if you have a new Android or new iPhone - you'll get it you just need to sit down and take a deep breath and try a few times and then over time you go oh my gosh now I can see how I can do this much better than before," he explains.

The key is working through any initial resistance to new ways of working, is stamina and a thick skin, Williams says.

"You have to have a thick skin to be in IT. You talk about these collaboration tools - everyone knows better: 'That culture won't survive here' or 'these technologies should be something different'. This is how IT is," he says.

"If you're going to survive long term you have to have thick skin and figure out that maybe you're going to lose a couple of battles but you're going to win the war overall. That's how we have to view IT."


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