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Standard Chartered first in Malaysia to launch video banking

AvantiKumar | July 26, 2016
Malaysia and Singapore first to go live and will be followed by seven other markets by end 2016, said Standard Chartered's Mahendra Gursahani.

Mahendra Gursahani and Aaron Loo launching video banking 

Photo - (From left) Mahendra Gursahani (Managing Director & Chief Executive Officer, Standard Chartered Bank Malaysia) and Aaron Loo (Country Head, Retail Banking, Standard Chartered Bank Malaysia) launching video banking.


Standard Chartered Bank said it is the first bank in Malaysia to offer video banking service for both its Personal Banking and Priority Banking segments.

Mahendra Gursahani, managing director & chief executive officer, Standard Chartered Bank Malaysia, said clients using the Video Banking service will be able to securely interact with banking consultants via video, audio and chat, with the flexibility and convenience of banking from any location using their laptop.
 Malaysia and Singapore are the first two markets to go live, with the video banking consultants serving both markets based at the Bank's Client Contact Centre in Menara LYL, Petaling Jaya, said Gursahani.

 Clients can access the service from Monday to Friday, 8.30am to 5.30pm with the click of a button on the Bank Malaysia website, he said.

"Standard Chartered is constantly innovating to bring easy, convenient banking to clients," said Gursahani. "From the introduction of our Breeze mobile app in 2010 to the launch of the award-winning Retail Workbench in February this year, we have reached another milestone today with the launch of Video Banking. Not only will Video Banking transform the way we deliver client service, but it also provides opportunities to our staff for upskilling and retraining to stay abreast of the latest technologies in the industry."
Aaron Loo, country head, Retail Banking, Standard Chartered Bank Malaysia, said: "Video Banking is digital with a human touch - giving clients the option of self-service with the added feature of a specialist who can assist them with their online experience. Now you don't have to come in to a branch to talk to somebody face-to-face. We are investing in technology that makes banking secure, simple and personal for our clients. This is a positive development for Standard Chartered as well as the banking industry in Malaysia, as we move towards digitisation."

Aaron Loo - Standard Chartered Malaysia - Video Banking

Photo - Aaron Loo, Country Head, Retail Banking, Standard Chartered Bank Malaysia performing a live demo of Standard Chartered Video Banking.

Video Banking will bring the following benefits to clients:
 - More choice, more convenience: Clients have a secure channel to access live, on-the-spot services through video, audio and web chat, giving them a convenient new way to do their banking.
 - Document-sharing: Banking consultants can share screens with clients while speaking with them. Both consultant and client will also be able to upload and share documents.
 -  Access to investment advisor: Priority Clients can have "face-to-face" discussions with investment advisors to explore new wealth management opportunities. This is especially convenient for clients in markets such as Malaysia where branches are spread out geographically.
The service will be rolled out in Bangladesh, China, Hong Kong, India, Taiwan, Kenya and the UAE by end of 2016, reaching five million retail clients across Asia, Africa and the Middle East.


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