MANILA, 6 NOVEMBER 2009 - It's a natural thing to want to improve one's self, no matter which aspect of it needs enhancement. And for a cosmetics and skin care firm like Forever Flawless, helping others improve their physical appearances entailed improving their company's business processes first. That is one of the reasons why they made the decision to take their business under the knife and undergo a major technological facelift.
At the time when beauty and skin boutique Forever Flawless was still beginning its small operations, they handled their stream of information through a stand-alone program called Magnus POS, which effectively managed their minimal amount of data at that time.
But the growth of their business eventually became inevitable--starting with a few 12 branches sprawled across Metro Manila to as much as 30 clinics and a little over four hundred employees to date--and so was the growth of their data, especially their bill of materials.
"Our business is different from others of the same medical nature," explains Reylourd Tinamisan, IT supervisor of Forever Flawless. "Because we provide both products and services, we require a full inventory of our materials."
A full inventory of materials requires the accounting of all the supplies used in their clinics, down to the last kilogram of alcohol or the last ball of cotton. Compared to a whole inventory--which accounts only for the whole units consumed--Ti namisan says the former is harder to do and manage than the latter.
"That is why we are still in the development stage of our ERP (Enterprise Resource Planning) software," he says. "We are continually adding data for our inventory and constantly fine-tuning the system."
INTEGRATING THE BUSINESS
It came as no surprise to them, therefore, that implementing an all-in-one, streamlined and interconnected solution would greatly lessen the stress they get from day-to-day operations and significantly benefit their organization.
"Around two years ago, we deployed an SAP Business One All-in-one solution to handle our business processes," explains Tinamisan. Their acquisition included programs for the purchasing, inventory, business partner, marketing, cashier operations and CRM functions of the business.
The solution not only empowered their firm through every step of the business process--from warehouse management, inventory, stock transfer to branch inventory, sales, and customer data management--but integrated and interconnected their branches as well.
"With the old system, our problems stemmed mostly from it being a stand-alone application," Tinamisan laments. "Our systems were not yet interconnected, so the application would generate reports as spreadsheet files and we would have to wait for the branches to forward them to the head office."
With the new acquisition, all their branches became automatically synchronized with their head office. "The change has been quite drastic and very much beneficial, especially because we now have the capability to acquire information at a faster rate," he adds.
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