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The enterprise and Generation Z

Mao Gen Foo, Vice President, Asia at OpenText | Oct. 20, 2015
Given their complete awareness of the dangers of risk, mismanagement and financial woes, Gen Z look for stability that is at the core of any organisation.

The ability to immediately access Information will ultimately represent the focal point of how fast an organisation can operate and grow. The workplace, due to digital technologies has already become interconnected and independent.

2020 will see the domination of zero-distance communications because of open communication platforms, collaboration technologies and even video conferencing. This ability to cut down communication time will most likely be linked to the accessibility of information that is demanded by Gen Z. The adaption to this new shift must be welcomed by the current workplace demographic and must be a necessity in order to retain Gen Z and to ensure that the rest of the workforce keeps up to date with the growth of technology.

Gen Z are not the best at doing thorough research. Due to the rise of Google as a research tool, many within and outside this generation look to find the answer within minutes, rather than develop a deep understanding of the subject matter. Therefore, in order for Gen Z to be successful, organisations need a solution to classify information and enable searching Google-like faster.

Gen Z are intelligent, capable and impatient; they will always look for ways to deduce an answer in the quickest, most accurate form. Therefore, by implementing an underlying Enterprise Information Management (EIM) provides a platform to capture intelligent information and data for the workforce (Gen Z and others) to immediately access.

This benefits more than the Gen Z; it increases efficiency across the board and speeds up the information-gathering process.

The "digital elite" or Generation Z will make up almost 50 percent of the workplace in 2020. By this time, a criteria for jobs focused upon by Gen Z is that social media usage is supported, freedom in the form of device flexibility and mobility. Always connected, a study by Forrester found that Gen Z are placed second with iPhone ownership at 24 percent, which comes as no surprise given they were born into the technological revolution that we are now accustomed to.

This on-the-go nature of Gen Z shouldn't be a deterrent, however it must be accommodated by a system that must be available at all times and easily accessible, especially if productivity is the desired outcome. Given this, it falls upon organisations to be more agile, move into a more streamlined business model, which involves leaving behind legacy systems and upgrading to the latest technology. Singapore is the perfect place to get up to date, considering the Singapore government and businesses have invested much into the market to build us up to be a Smart Nation.

A study by Randstad showed that only half (53 percent) of the employees in Singapore feel that their company is ready for the arrival of Gen Z, even though the majority believe that Gen Z are next to take over. Enterprises now can prepare and have in place processes that allow the fluid integration of Gen Z. This process must be transparent, flexible and fast, all this to accommodate the non-negotiable demands of Gen Z.


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