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Why employees don't use collaboration tools

Paul Rubens | Jan. 3, 2017
Enterprises continue to roll out tools like Slack and Hipchat, but many struggle to get users to adopt them. Here's why.

But, ultimately, companies should not get too fixated on the levels of adoption that their collaboration tools attain, says Alan Lepofsky, because even small pockets of collaboration within an organization can lead to significant overall benefits. "What tool does have 100 percent adoption in an organization?" he concludes. "Probably only payroll and HR."


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