Decisions by business units are what drove the introduction of PCs into the workplace, the early adoption of cloud in a lot of companies; it drove the introduction of wireless networking, and the use of mobile technology.
"In most cases IT was not the one pushing change, IT was saying wait, let's take a breath, let's do things right in a defined architecture', and business units were saying no, we don't have time for that, we got to move'."
As a result, IT usually spends more time reacting to new technologies than anything else, to make sure they support the business, and IT teams that don't do this will be seen as a detriment.
"We can't live like that, so it's driving many IT organisations to change how they look at things and the way they organise and support the business, which is creating architectures that are chaotic at best."
This can be a costly experimental landscape if not managed correctly, as people launch new things quickly, and if it doesn't work they will seek out something else but that service is still running, and someone has to foot the bill.
"If you look at all the pieces it looks cheap, but if you add all those up you realise, we're throwing a lot of money away on something we could've solved ourselves if we'd just taken the time to do it right.
But business sees this is a way to enable themselves faster, if IT is not going to do it for them, they'll do it without them," says Cappuccio.
BYOD is a common example, as telling employees they can only support a certain type of device will "last two or three days", adds Cappuccio, or until an executive decides they want to buy something else.
"You have to adapt to support it, and so business units in many cases are driving IT. I wouldn't say that's necessarily a bad thing but if you're not paying attention to what they're doing then you'll keep getting hit upside the head with new technology you didn't even know was there."
Cappuccio recommends involving the business units with IT and research labs, and try to fund a lab environment where they can test their new technologies. While this is still not under the control of IT, it at least gives IT the opportunity to monitor what's going on.
"It's a great way of getting your people involved in newer technologies let the business drive it."
3. The Internet of Things
The buzzword of the week but how is it going to impact IT? It's definitely going to, it's just a case of when and how.
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