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HP adds new service level for virtual data centers

James Niccolai | Dec. 14, 2010
Hewlett-Packard has introduced a new level of service for customers running critical business applications on virtualized, x86-based hardware, the company announced Tuesday.

It's rare for HP to add a new level to its Mission Critical Services division. "The last time we did this was years ago," Maloy said. The existing levels are Mission Critical Partnership, which is mostly about designing an IT architecture; Critical Service, which includes engineering services and the highest level of hardware support; and Proactive 24, HP's entry-level support offering.


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