Optimizing operational and customer service data is crucial
Graham says he will analyze the data generated in the shop management and franchisee management systems to provide a holistic view of the company's operations and customer service. This will allow American Driveline to fine tune its business processes. But, he says, the company hasn't settled on the right approach, let alone the technology, to build the analytics system.
The road ahead is challenging. In addition to building the strategy and vision, he’s got to get buy-in from American Driveline’s 6,000 employees and franchisees, who will have to become acclimated to the software and business process changes.
But he expects it will be worth it. “It’s a great opportunity to be on the ground floor of building the technology strategy, vision and execution plan and being part of the new AAMCO.”
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