A number of our digital agencies are building a business analytics capability in order to take the customer data, analyse it and get some insights.
A review was conducted of the Group's internal communications in 2012. What's happened since then?
We are about to start rolling out the latest version of the Cisco unified communications [UC] suite which includes Jabber. There will be a video phone on everyone's desk as well. The video phones were a 'nice to have' and I'm interested to see how people take to it. Our business is so personality based and all about relationships so anything that can help build that can be an advantage for us. When we did a pilot video phone rollout, the first thing some people did was turn on the camera because it added 10 pounds. We're hoping attitudes will change.
Does the Group supply devices to staff? If so, what kinds?
We supply desktop computers and laptops to staff. In terms of mobile, people can bring their own phones because they tend to carry a personal and work device. We're happy to let them have Exchange active sync access.
In terms of iPads, we only supply a few to the managing directors.
How important is it for you to have a good working relationship with the other C-level staff?
In terms of DR, what happens if something goes wrong?
We have a Flexpod in our main data centres in Saint Leonards and Melbourne. If one facility burns down, the other one would take over. The buildings our companies reside in already had elaborate data centres so we made use of them.
Are there any other technology projects underway for 2013?
We are continuing a desktop refresh and have rolled out 30 Windows 8 touch screen all-in-one PCs. We don't have plans for a major replacement, it's just as computers get replaced. The staff seem to like Windows 8 which is great. We have a 60/40 ratio of Windows to Macintosh computers.
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