Increasingly, enterprises are also beginning to see the value of harvesting data through the exploitation of analytics for better business insights and decision-making. Some leading technology providers have put in considerable investments on data analytics.
This trend certainly presents opportunities for the industry to create sophisticated ICT infrastructure and service capabilities on advanced analytics.
With changing demographics through the rise of mega-cities, we can expect a more participative economy where mass collaboration and crowdsourcing will be commonplace.
There is also an apparent value shift in the industry, from the infrastructure layer to content and services, where differentiation occurs. For example, Singapore’s telecoms companies have reorganised themselves to provide triple-play bundles and now quadruple-play services as infrastructural resources become increasingly commoditised.
What is the nation’s e-government strategy relating to using IT to provide better services for Singapore citizens and what do you see as the e-government successes to date? What can we expect relating to e-government systems in the near future?
The vision of our current e-government masterplan, iGov2010, is to be an Integrated Government (iGov) that delights customers and connects citizens through the use of infocomm technology. To achieve this, we have to be customer-centric in the delivery of government e-services....
In the latest perception survey conducted in 2009, we found that nine out of 10 citizens were satisfied with the quality of the Singapore government’s e-information and e-services. Some 85 per cent of businesses surveyed also indicated satisfaction with government’s e-services.
Going forward, our e-government strategy will move towards a new collaborative ‘Government-With-You’ approach.
A new e-government masterplan will be launched in 2011, and new ideas being studied include harnessing cloud computing and business analytics, using rich applications to enhance service delivery, and establishing new collaboration platforms between government, businesses and citizens.
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