All CIOs or senior IT Managers have to deal with two major areas every day: people and technology. Dealing with people is an art, something that requires leadership skills and emotional intelligence. In contrast, dealing with technology is a science-you can plan its precise implement and measure its return on investment.
Again, technology has two parts-hardware and software. For a long time, ever since outsourcing became a popular alternative to having more staff on the in-house IT team, we have seen software becoming a commodity. Today, from ERP to CRM, we have everything available as a service. As a result, a new model of IT Management has evolved: enterprises are increasingly moving their IT infrastructure from a capex to an opex model. This is corroborated by the rise in the demand of managed IT services. According to a study, the global managed services spending forecast is expected to reach over $193 billion by 2019, nearly double its 2014 level of roughly $107 billion.
However, the needle on the hardware part of technology has not moved much. Every year, IT systems and services are becoming more complex and companies have more devices per user, more multi-vendor environments to manage, more services and hardware spread across the globe, more issues from an aging device fleet, more invoices and contracts, and more budget constraints. Managing all this hardware in a multi-vendor environment on a global scale is a major challenge for IT Managers.
Coming back to the people of side of the issue, IT managers face new challenges in the new millennium. Today, we have a multigenerational workforce-Gen X, Gen Y and the millennials are working together under the same roof. They all have different styles of working and different set of needs. For example, more than functionality, it is the form factor that matters to the millennials. If you don't provide them the right devices, they tend to bring their own devices (BOYD) to the workplace. This leads to issues around security and data management which is one of the biggest challenges for IT managers.
Disruptions in managed IT space
We are living in an increasingly disrupted world. Companies we had not heard of ten years ago-the likes of Facebook, Uber, Alibaba, Airbnb-have emerged as business giants, writing new rules of the business world. These are all successful companies that are without any assets. For example, Uber is the world's biggest taxi company but it does not own any taxi fleets.
Similarly, disruptive megatrends along with new transformative technologies such as 3D manufacturing, immersive experience, hyper-mobility, and the Internet of Things (IoT) are not only reconfiguring the future of businesses but are also reshaping our workplaces.
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