Feedback from the clinical trials says patients like working with the agents because the interaction format is familiar, even if they don't normally use computers. In addition, the agents don't get impatient or condescending if they're prompted to repeat questions. (Explaining a hospital discharge summary can sometimes take 30 minutes-time few ER nurses have.) Finally, agents have been programmed to engage in conversation-chatting about husbands, for example, or asking if the patient is a Boston Red Sox fans&mash;and this helps patients relate to them.
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