PHOTO - Highpoint Service Network Headquarters.
KUALA LUMPUR - Computer firm Acer has chosen Malaysia as the first country within the Asia Pacific to deploy PC-Doctor Diagnostics Network Factory software for repair, said the company on 19 July 2011.
PC-Doctor Network Factory software is a set of diagnostic and system information tools that should help reduce warrant and service delivery costs for customers, according to Acer's official service provider in Malaysia, Highpoint Service Network.
"We are working to create a best-in-class experience for our customers, and we have demanded the same in our diagnostic solution," said Highpoint Service Network general manager, Gerard Ho. "After rigorous testing of third-party solutions in pilot programmes, PC-Doctor was the winner - both in terms of software quality and service excellence."
"With the deployment of PC-Doctor at all Highpoint Service Centres, we now have a consistent and standardised diagnostic system for all Acer customers nationwide," said Ho. "Acer customers in Malaysia can be assured of the same quality after sales service and diagnosis of their problems no matter where they are."
He said PC-Doctor diagnostics would be implemented at all 16 Highpoint Service Centres in Malaysia beginning July 2011.
As part of a global agreement with PC-Doctor, Acer Europe has already incorporated the solutions in 2009.
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