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Cisco apologizes for privacy 'confusion,' makes cloud service an opt-in feature

Stephen Lawson | July 9, 2012
Cisco Systems has taken a step back from its Cisco Connect Cloud service, removing it as the default setting for management of its Linksys EA Series Wi-Fi routers after a firestorm of complaints from customers about automatic firmware updates and the service's terms of service.

Even worse, disgruntled customers looked into Cisco Connect Cloud's terms of service and found that Cisco said it might collect information about use of the service, including users' Internet history. The terms also said Cisco might share "aggregated and anonymous user experience information" with third parties. That language sparked outrage among customers, some of whom said they would stop using the Linksys routers.

After the complaints, Cisco rewrote the privacy policy and took steps to help users roll back their router firmware to the previous version and opt out of automatic updates. But complaints continued. The updated privacy policy raised concerns among some customers that Cisco might take their routers offline based on the terms of service.

While changing the default status of Cisco Connect Cloud, Cisco stood by cloud-based router management in Thursday's blog post. "We are committed to providing both Cloud-enabled and local management software," Wingo wrote.

 

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