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Filipino consumers still prefer interacting with humans than bots

Adrian M. Reodique | Sept. 21, 2017
Bots are not mature enough to better serve consumers than humans, says Amdocs official.

The survey found that AI strategy in the polled communication and media companies are mainly defined by customer services department (54 percent), rather than the IT section (eight percent) which could better help the companies improve bot-related processes. 

 

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