The survey found that AI strategy in the polled communication and media companies are mainly defined by customer services department (54 percent), rather than the IT section (eight percent) which could better help the companies improve bot-related processes.
- 8 in 10 Asian consumers prefer speaking to human agents to chatbots
- Mid- to high-level BPO jobs to be in-demand in the Philippines
- CFOs in Singapore believe automation will not eliminate jobs
- Mobile payment now accepted at Mercato night market
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