More changes are on the way. The latest generation basically grew up texting -- even children under 8 years of age are texting these days, he said, adding, "I don't think that generation is going to be sending email."
Another looming challenge is the rapid urbanization of Asia. One goal is "to make sure our businesses are properly positioned to capture some of this market share," he said.
Finding talented labor is also a concern. "We really do think there is going to be an issue in the near future in regards to having good talent pools in North America and Europe," Polit said. "We think they are shifting to Asia."
One IT manager who heard Polit speak said a need for more IT talent in the U.S. is something that keeps turning up as an issue. "I'm hearing about this problem over and over again," said the manager, who asked not to be identified. "What can we do about it?"
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