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HK Hospital Authority completes epic ERP rollout

Chee-Sing Chan | Oct. 5, 2011
Problem: Aging legacy system and lack of flexibility making backend operations difficult to manage in light of growing demands.

In rolling out the ERP modules, HA has acquired 14 high-end Unix servers and three new storage servers with 80 TB in capacity. Oracle was the provider of the key software as well as being the main systems integrator.

Fostering collaboration

The teamwork that was achieved in pulling this project together was a massive achievement and standout factor in the success of this project," said Lansley.

He noted that at times getting consensus and moving collectively towards the goals was a difficult process. Given that the Project Steering Committee, chaired by the HA's Chief Executive coordinated with leadership teams across HA's seven hospital clusters, there were multiple views and opinions to consider.

Wong, who was heavily involved in collaborating across clusters added: "Imagine the numerous town hall meetings and workshops with up to 100 users, all with strong opinions--through continuous liaison and collaboration, compromised agreements were eventually reached".

The massive organizational change effort should not be underestimated. Change agents assigned to the project communicated through a dedicated web site and scheduled newsletters to over 59,000 staff. Training efforts resulted in over 10,000 procurement front-line users including nurses and purchasing officers being able to successfully use the new application, 600 human resource personnel trained to support the wider HA community, and 500 finance staff across the clusters trained in the new chart of accounts and finance functions.

Most importantly, the implementation has broken down organizational boundaries and has helped promote a cross-functional, multi-disciplinary team spirit that is filtering across the HA, observed Lansley.


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