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Microsoft satisfaction hits record high

Gregg Keizer | May 17, 2011
But high ratings can't solve slumping sales.

"Microsoft has an interesting challenge ahead of it," said VanAmburg. "It's in an aging industry and will have to deal with a slowing of customer growth in its traditional markets even though those customers are by definition more satisfied."

ACSI has noted both Vista's impact on Microsoft's satisfaction ratings and the rebound of those ratings. In earlier surveys, ACSI concluded that Vista had a lot to do with dropping satisfaction scores for PC manufacturers. Last September, however, the group credited Windows 7 for an almost-across-the-board boost in PC makers' ratings.

The ACSI survey scores and commentary can be found on the organization's Web site.



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