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Oracle, managed services provider to settle suit over third-party support

Chris Kanaracus | May 27, 2013
Oracle had accused ServiceKey of participating in a 'gray market' conspiracy for hardware and Solaris support services

Oracle's case against FBSC is still ongoing.

The allegations against ServiceKey and FBSC bear some resemblance to those made by Oracle against former SAP subsidiary TomorrowNow, which provided lower-cost support for Oracle applications.

Oracle won a sizable judgment against SAP, which admitted liability for illegal support-site downloads conducted by TomorrowNow, but that case has yet to be fully resolved.

Oracle has also sued third-party support provider Rimini Street, claiming it duplicated TomorrowNow's business model. Rimini Street maintains its innocence and has countersued Oracle, saying it acts within the boundaries of its customers' software license agreements.

Support services provide lucrative profit margins for Oracle and other vendors, who are loath to see any part of that money slip away.

But third-party providers say they provide a legal choice for customers in the marketplace, much like the option of going to an independent garage for auto repairs rather than the dealership where the vehicle was purchased.


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