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'Shadow IT' and the performance challenge: HP Malaysia

AvantiKumar | March 16, 2012
How HP's IT Performance Suite can help organisations meet the challenges of improving IT performance, while keeping to compliance and security standards, in the wake of 'shadow IT': Paul Muller, IT management evangelist, software, HP Enterprise Business

"Using the software needs to be supplemented by two-day consulting, or transformation, workshops with clients held with HP experts flown in appropriate to the industry," said Muller. "One of the approaches recommended is agile delivery, which is a methodology that enables organisations to, for example, delivering code more frequently, in smaller chunks, and smaller projects with less stress."

"The benefits to an organisation of using IT Performance suite include cost containment, reduced time to market, improving quality of service, while enhancing security and compliance concerns," he said. "A recent regional example of a customer is Symphony Services, a company based in India, which provides testing services to independent software vendors. The manual testing  processes used by Symphony Services resulted in long development times and failed to ensure consistent quality for new software applications."

"To address this, Symphony Services chose HP's IT Performance Suite software solutions to automate its application testing services," said Muller. "This software suite offers immediate access to testing templates, process models and industry benchmarking reports. This allows Symphony Services to automate processes to improve its testing services and deliver improved quality to its customers. As a result, Symphony Software Services was able to reduce software development times by up to 30 percent."

"The software needs to be integrated with the people factor," he said. "CIOs are now absolutely pivotal to the business; they have to make the whole thing work," said Muller, adding that reactions around the region to the company's new IT Performance Suite has been very positive. "Every CIO needs to do two things: constantly shift resources to support changing enterprise priorities and clearly demonstrate return on IT investment. The HP IT Performance Suite is the first software offering that does both, by putting the power of agility into the hands - and budgets - of IT leaders with real-time insight and optimisation of IT investments."


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