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StarHub voice and data services fully restored after 8-hour outage

Zafirah Salim | Nov. 13, 2014
The intermittent issue with 2G and 3G mobile voice services which started at 9.30am in affected areas was fully resolved by 4.30pm, said StarHub.

StarHub announced yesterday morning on its Facebook page that it was facing an "intermittent issue with mobile voice services in certain eastern and western areas", adding that its mobile data services were not affected.

However, many angry customers responded to the post that they are in fact experiencing problems accessing their mobile data. Other complaints included reception issues, as well as problems receiving and making phone calls.

In another status update (at about 3.30pm), the local telco said that rectification works are underway for customers.

"The intermittent issue with our 2G and 3G mobile voice service which started at 9.30am in affected areas was fully resolved by 4.30pm. Our 3G data service which was temporarily unavailable for some customers from 2.30pm was fully resolved by 5.30pm," said StarHub in a statement issued to members of the media.

It noted that its 4G voice, 4G and 2G data services were not affected.

Both StarHub and the Infocomm Development Authority of Singapore are still investigating the cause of this mobile network disruption.

In its latest Facebook post, StarHub thanks its customers for their patience, and apologises for the inconvenience caused.

 

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