ICT solutions and services provider Dimension Data has been selected by a Hong Kong-based construction company to upgrade and integrate its PABX systems and stand-alone audio and video conferencing facilities onto a managed unified communications platform.
The name of the construction company was however not disclosed.
Aimed at long-term cost reduction and operation efficiency improvement, the new infrastructure will be future-proofed with enhanced mobility and telepresence capabilities.
The collaboration among different locations and projects has led to escalating travel and communications cost. As its legacy PABX was nearing end-of-life, the company has tasked Dimension Data to redesign its systems and service delivery.
As such, Dimension Data helped the company to develop a long-term unified communications strategy that would help it achieve its business objectives of reducing operational costs and improving staff productivity.
Dimension Data conducted a Technology Lifecycle Management Assessment (TLMA) to help the company identify ways to optimise its network for greater business agility. The holistic view generated gives the company and Dimension Data the insight to plan for upgrades, make informed decisions on its IT infrastructure and assets, as well as the budget for any required upgrades or spares to proactively tackle issues.
Redefining unified communications strategy
Dimension Data implemented a unified platform consisting of Cisco's communications systems and Jabber, a soft client with mobile voice, video, instant messaging and web-conferencing features.
Telepresence functionality and mobility have been integrated, ensuring communications effectiveness. Dimension Data's global presence also allows for Uptime V3 support to the client's employees in all of its office locations in the region.
According to Dimension Data, this new unified communications platform will reduce the company's operational expenses across fixed lines, cellular services and travel. Staff productivity is improved with visual communications, which eliminates traveling time while improving interaction between employees in different locations.
"Companies are increasingly seeing the importance of a reliable IT partner in implementing mission critical projects such as communications platform upgrade," said Steve Lam, Managing Director, Dimension Data Hong Kong. "We are delighted that our client has chosen us as their trusted IT partner, and we are confident that our user-centric approach in creating a technology roadmap will benefit the company in the long run."
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