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EU online electronics retailers still don't all comply with guarantee laws

Loek Essers | June 2, 2015
Almost one in five electronics retailers are still not providing consumers with enough information about their legal rights to a guarantee, according to the European Commission.

Before buying a commercial guarantee, consumers should check whether it adds anything to the legal protection already offered by law, the Commission advised. If the commercial guarantee is included in the price of the product, buyers should check who offers it and what the duration is and make sure what it covers precisely. What's more, all applicable terms and conditions should be available to be checked before the purchase.

If they have a problem, consumers should immediately contact the trader, and if the problem is with a trader in another country, they can report the problem to the local European Consumer Center, the Commission said.


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