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Global firm upgrades telephony system with Avaya’s help

Veronica C. Silva | June 13, 2011
Worldwide deployment at Johnson Controls will lower operational costs as the global operations become IP-connected.

Global diversified firm Johnson Controls recently upgraded its global communications systems with the help of Avaya.

Avaya Global Services, Avaya's services arm, will design, deploy and manage for JCI the Avaya Aura, the company's new global IP Telephony platform featuring state-of-the-art technologies at lower costs.

The global installation covering 1,000 locations and 75,000 employees from three key hubs in North America, Europe and Asia-Pacific will upgrade JCI's current PABX equipment to a unified communications environment.

To be installed in JCI include the Avaya Aura unified communications architecture with Session Manager, Communication Manager, Presence Services, Application Enablement Services, System Platform, Avaya Branch Gateway, Avaya Meeting Exchange, EC500, IBM Sametime Integration, Avaya one-X Mobile and Avaya Aura Conferencing.

"Avaya Aura will help JCI move to a whole new level of communications capabilities that have a tremendous potential to positively impact their business," said Joel Hackney, senior vice president, global sales and marketing and president, field operations, Avaya.

"Avaya Global Services will also be with them every step of the way to help ensure they have an unparalleled experience that maximises that potential. We are thrilled that JCI has decided to extend its relationship with us," Hackney added.

The two companies have been partners for more than 10 years.


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