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My own personal Comcast customer service horror story

Bill Snyder | May 27, 2015
Just a few weeks ago, I wrote a piece about Comcast's pledge to spend $300 million to improve its notoriously crummy customer service. If I wrote for a newspaper, I'd say the ink had hardly dried before Comcast once again demonstrated why it's one of the least loved companies in America. The evidence was right in my own backyard -- literally.

I reached out to Comcast to hear its side of this irritating incident —  in fact, I emailed two Comcast PR people — and haven't heard back. Hey guys? It's time to start putting that promised $300 million to use. Your customers are sick of being treated so poorly.

 

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