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Pieroth Wines drops Verizon over lack of support

Adam Bender | Feb. 14, 2013
Switching telecommunications providers helped Pieroth Wines to streamline its operations in Australia while cutting its monthly phone bill by several thousand dollars.

"The next step is for us to have a live order entry system set up so our sales reps can take orders at customers' homes."

Strassburger said it took about four to five months implementing the Azzurri system. There were slight delays switching over to the new network, resulting in Pieroth paying Verizon for "another couple of months." In addition, number porting from the old Verizon numbers is still incomplete, he said.

However, Strassburger said overall the transition was "pretty well managed" with little downtime, he said.

Members of the sales staff have reported improved call quality, and the company has experienced fewer outages than previously, Strassburger said. Support has significantly improved, Strassburger said.

"Azzurri is proactively monitoring everything and whenever something comes up they let us know."


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