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AIT outsources IT services to Netlink

Ben Cottrell | Feb. 22, 2010
Indian provider contracted for five years

BANGKOK, THAILAND, 22 FEBRUARY 2010 -- The Asian Institute of Technology (AIT) has signed a contract with Netlink Software to outsource all IT-related services, a move which will save the institute around US$500,000.

The entire IT operations at AIT will be managed by Netlink from 1 April 2010. Under the outsourcing contract, the company will provide all IT professional services, including the operation and maintenance of hardware/software required during the contract period of five years.

The move will benefit AIT immensely as it would not only reduce costs, but also help obtain required IT professional services from an experienced and qualified team, said Said Irandoust, AIT president.

We will help increase the current service levels and possibly broaden the current service areas, as well as introduce best practices in providing IT services. Moreover, Netlink will provide services 24 hours a day and seven days a week, added Netlink president Anurag Shrivastava.

Netlink will also be responsible for the smooth and satisfactory performance of all IT services delivered. In terms of infrastructure, it will provide network services, data centre services, network security, desktop services, hardware support, communication infrastructure support and helpdesk services. On the application side, it will provide application development, maintenance, administration support; defect root cause analysis, change request impact analysis and service level agreements based support services.

Distance education and e-learning

According to Dr. Agus A. Harianto, IT coordinator at AIT, Netlink specialises in distance education and e-learning applications, networks, ERP (Blackboard) integration and it can assist AIT in connecting with many prestigious universities in the United States and India, for faculty and student exchange programmes as it already works with many universities as industry partners. There are also opportunities for employment and internship for our students. The decision to outsource IT services follows a recommendation of the IT Task Force, headed by Prof. Peter Haddawy, vice president (academic affairs).

The Asian Institute of Technology was founded in Bangkok in 1959, and promotes technological change and sustainable development in the Asia Pacific through higher education, research and outreach.

Netlink is based in Bhopal, India, and has more than 600 team members worldwide. The company deals with IT management issues for large educational institutes including Kettering University, Michigan, US; Rajeev Gandhi Technical University, Bhopal, India, and University of Detroit at Mercy, US.

 

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