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CIOs mean business

Beth Stackpole | Aug. 2, 2016
This year's CIO 100 honorees are serious about winning customers and driving revenue.

"Having standard data processes ensures that it takes less time to extract and bring data in, the time to release new apps through the platform is shorter, and we're staying consistent across channels," he says. "Enabling a better user experience is the primary goal here, but we also want to do things quicker."

Today, travelers can preplan their trips by, among other things, tapping into a tool that helps them map out a route to the next gate or the closest Starbucks. The open API and platform approach gives third-party aggregators and airport partners access to TIREP, empowering them to introduce their own services -- perhaps the ability to order a latte so it's ready as soon as the user gets through security, or a system that delivers personalized coupons that travelers can use in airport retail shops, Kundu says. It also gives the MWAA potential new revenue streams, he adds.

"We're delivering a 360-degree passenger experience no matter where the data resides or who owns the data," Kundu says. "At the end of the day, we want to make sure passengers have a seamless experience during their travel through our airports."

A prescription for health

For CVS Health, digital transformation includes retooling the company to take an enterprise view while creating a technology foundation to drive future services.

jun fea cio100 gold

CVS's Enterprise Patient Hub, a winner in last year's CIO 100 awards program, is at the heart of the $153.3 billion retailer and pharmacy services provider's latest endeavor: A digital pharmacy that gives customers a seamless experience within each of the company's three very distinct lines of business. Through the main CVS.com site, patients can use their preferred devices to manage their prescriptions across the company's retail, mail order and specialty pharmacy businesses from any location at any time.

"As part of the consumerization of healthcare, and to differentiate ourselves in the market, it was important to provide tools and capabilities so consumers not only take care of themselves and progress on a path to better health, but are able to do so in a cost-effective and efficient fashion," says CVS Health CIO Stephen Gold. "We had a unique opportunity to pull all of those assets together in a unified fashion for customers so they could administer their entire benefits and take care of themselves through a single source."

In addition to providing a full prescription history and the ability to order refills in all channels, the new experience delivers a combined order status, streamlines the transfer of prescriptions from one channel to another and lets people enroll in automatic refill plans. Prior to the release of the system in May 2015, customers had to visit multiple websites or switch from one app to another in order to manage their prescriptions.

 

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