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CIOs plot their response to tech's unstoppable forces

Patrick Thibodeau | March 7, 2011
IT managers adapt to mobile and other changes ahead (see related video interview with Gary Lee of Carfax, below)

Whirlpool employees can use their own devices as long as they access them through client virtualization. "If you agree to use my VDI [virtual desktop infrastructure] then I'm fine with it," said Summers. Employees also have to agree to company procedures, which include giving IT the ability to wipe data if a device is lost.

Gary Schwartz, CIO at USAA, a company that offers financial products and services to the military and their families, said USAA's policy on the use of devices stems from its approach to customer service.

The company has developed applications that its customers can use on various devices, such as the iPad, and Schwartz said IT's feeling was that "if our employees are developing applications [for these devices], we have to enable them to use all these devices as well."

Wander sees mobile and ubiquitous computing taking hold, particularly with the next wave of devices. It will mean that everything will be delivered as a service, and employees will work where they want, especially younger the younger ones. The millennials (those born between 1980 and 2000) "don't want to work in [corporate] buildings," he said.


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