The airline was quick to turn its guns on supplier IBM saying it had fallen "well short of expectations" in this instance.
While the Air New Zealand incident should sound warning bells to those who have invested significantly in outsourcing arrangements -- and there is an endless web of literature that forewarns about cosying up to outsourcing as a panacea -- outsourcing certainly provides some alternatives and solutions.
While my organisation has adopted outsourcing options, first of all we ensured the areas we needed help with were properly functional before handing it over to a third party. It seemed more prudent, than handing over something that was broken.
As IT leaders we must continue to lead. We've endured the hard times, matured significantly as a result and, in some cases, shown restraint.
We've continued to demonstrate efficiency and now we must cast off the temptation to splash out as the economy picks up, but instead live within our means.
The author is the chief information officer of Employers' and Manufacturers' Association (Northern). He spoke at the panel discussion on the impact of the recession on ICT at last year's CIO Summit in Auckland. He can be reached at Aubrey.Christmas@EMA.CO.NZ.
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