Marin County's troubles are far from the only ones being experienced by ERP (enterprise resource planning) customers around the world, as implementing the software remains a tricky, time-consuming process.
SAP is attempting to recast itself as a nimbler, more innovative company through product strategies such as mobile applications, analytics and SaaS (software as a service). But on-premises ERP systems remain a key business, and SAP is therefore no doubt eager to see an end to situations like the Marin County project.
In an interview last week, SAP co-CEO Bill McDermott indicated the company is in a better position now to accomplish that goal.
"Customer success is linked top to bottom to the way people [at SAP] get paid," he said.
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