Meanwhile global outsourcing vendors continue to battle it out for business. American multi-national service providers have held 53% of total market share since 2010, down 10 percent from the 2007 to 2009 period.
European, Middle Eastern and Asian (non-Indian) vendors held 25 percent of the market since 2010, up three percent from the 2007-2009 period. While the Indian-heritage firms gained seven percent in market share, from 15 percent in the 2007 to 2009 period to 22 percent today.
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