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New US$18 million self-service check-in kiosks at HK airport

Carol Ko | Oct. 22, 2008
Half the passengers leaving the Hong Kong airport can now check-in within one minute.

Airline staff on hand to help with the use of self check-in kiosk.

HONG KONG, 22 OCTOBER 2008 About 50 million passengers who leave the Hong Kong International Airport a year can now check-in in less than one minute using one of the 42 Self check-in kiosks available at Terminal 1.

The HK$18 million (US$) self check-in system allows passengers to scan their ID cards or travel documents, input an e-ticket number; select or change a seat and print a boarding pass. Travellers can also update their reward programme and hand luggages can be checked in at the bag drop counter next to the kiosks.

Six airlines offering self check-in

Wong Yiu-fai, general manager of Terminal 2 said, These self check-in kiosks are introduced to minimise the time passengers spend on queuing and checking in. Passengers who prefer checking in at airline counters may also benefit from shorter lines and lesser queuing time as more and more airlines and passengers using the new service.

It is the mission of the Airport Authority to provide passengers of Hong Kong International Airport with a hassle-free airport experience, Wong said. The HKIA plans to expand the service to passengers checking in at off-airport locations such as at Airport Express Line stations and convention centres.

Six airlines have already started using the kiosks for passenger check-in: Air Canada, Cathay Pacific Airways, China Airlines, KLM Royal Dutch Airlines, Dragonair and Northwest Airlines. These airlines handle about half of the originating passengers at HKIA. The kiosks are located at the airlines' corresponding check-in aisles in Terminal 1. To assist passengers, airlines are also making their staff available to help passengers around the kiosks.

The new system was developed under the International Air Transport Association's (IATA) common-use, self-service (CUSS) standard -- one of IATA's initiatives to streamline business processes and make travel more convenient for passengers by leveraging advanced technologies. The CUSS standard allows multiple airlines to offer check-in service using the same kiosks.

Similar self check-in system has been implemented in the Narita Airport at Tokyo, Japan.


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