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Outsourcing industry continues to grow: IAOP

Zafar Anjum | April 30, 2009
Announces 2009 rankings for the world's best outsourcing providers

SINGAPORE, 30 APRIL 2009 According to the International Association of Outsourcing Professionals (IAOP), the outsourcing industry continues to grow from strength to strength.

IAOP is the global, standard-setting organisation and advocate for the outsourcing profession.

Provider revenues grew 13 per cent in 2008, down just slightly from 14 per cent the previous year, while employment increased 18 per cent on average, IAOP said. Average revenue for the companies considered by IAOP was more than US$1 billion.

This is according to IAOP's recently released rankings for the fifth annual list of the world's leading service providers and debut of the new list for outsourcing consulting, legal and advisory firms.

The leaders

The IAOP list ranks Accenture and IBM as the top two positions for the second consecutive year in the Global Outsourcing 100. It recognises PricewaterhouseCoopers as the number one advisor and Quint Wellington Redwood as the leading niche firm in the first World's Best Outsourcing Advisors list.

Once again, this year's outsourcing companies showed impressive growth, particularly considering the economy, said Jagdish Dalal, Certified Outsourcing Professional (COP), IAOP's managing director thought leadership, who led the judges' panel. The results show that the outsourcing industry is robust and growing.

IAOP said it established the lists as resources to help companies compare providers and advisors using an objective methodology. Companies were judged by an eight-person independent panel based on size and growth, customer references, organisational competencies and management capabilities, it said.  

Global Outsourcing 100 results

The IAOP divides the Global Outsourcing 100 list into two sections: Leaders, which represents larger, more established companies, and Rising Stars, smaller fast-growing companies that are ranked numbers 76 to 100 on the list. It also includes more than 75 sublists based on geographies, services and industry.

Making up the top 10 Leaders were large companies from the United States, Europe and the Asia Pacific. In addition to Accenture (1) and IBM (2), the companies in ranked order were: (3) Sodexo, France; (4) Tata Consultancy Services, India; (5) Wipro Technologies, India (6) Convergys, US; (7) ISS, Denmark; (8) CB Richard Ellis, Denmark; (9) Infosys Technologies, India; and (10) Capgemini, France.   

The Rising Star category represents up-and-coming companies and outsourcing destinations to watch for, said IAOP. These include India, China and other countries in Asia Pacific, as well as South America and lower-cost economies that are attracting the next wave of outsourcing, such as Egypt and Sri Lanka.


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