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Roundtable: Overcoming the Mobile Disruption

T.C. Seow | July 18, 2012
CIOs from China, Hong Kong and Taiwan exchange ideas on how best to face the challenges brought about by mobility.

John Zhou, CIO & VP, Business Process & IT, Management Department, Huawei Technologies Co., Ltd, commented that additional measures might be necessary to further strengthen information security, while agreeing with Wei from MFlex that additional policies should be put in place to safeguard information. "We appoint dedicated team [who use] dedicated devices with additional security policies built into those devices. Second, we use 'virtual space' to enable access through BYOD. The virtual space is where users are mandated by the IT department to access corporate data," he said.

Lim Kian Soon
Lim Kian Soon

When asked about his approach, Lim Kian Soon, Regional Director of SingTel, commented that addressing the BYOD issue was challenging because the pressure often came from top management and the young generation who wanted to use their own devices. He said: "The new generation of users don't read newspapers; they get information a lot faster from Facebook or other online sources," he said. "For CIOs, it's a big challenge. As providers, we try to understand what our customers want and help them resolve the issues. We find the best of breed solutions, in this case, MobileIron is the one to help our customers."

MobileIron offers a mobile IT platform to provide multi-OS mobile application management with tight security and efficient distribution and delivery of mobile applications enterprise-wide. Through a built-in enterprise app storefront, it enables the enterprise to manage app distribution, mobile app security and mobile app inventory.

Rajagopal
Rajagopal Govindarajoo

Rajagopal Govindarajoo from China Trust shared that BYOD was never allowed in the private banking sector, although the use of smart phones was allowed in a restricted manner. "It is a highly regulated industry where client's data is treated with high security," he said. "That's why banks use a lot of customised in-house solutions. Customer confidentiality, strict compliance and banking secrecy are some of the requirements banks are expected to adhere to."

However, Raja acknowledged that technology is definitely enriching and improving the overall banking process. For banks to grow their business, IT must be part of the business process with security as top priority.

K.C. Chen
K.C. Chen

Sharing the same sentiments was K.C. Chen, IT Director from CDH Investments: "Security is always the top priority for banks. To ensure security, banks preferred locked down environments in the past. Mobility and BYOD are all very nice for us, but how to ensure 100 percent security is very important."

Allowed but policed
While BYOD is met with resistance in the banking sector, banks are not averse to using smart devices for conducting business. Raja further commented: "Banking is a highly regulated industry but technology is highly used. For us, using a smartphone such as iPhone is a must -- all marketing staff are issued iPhones. To maintain transparency, all telephone conversations pertaining to order placement, enquiries and so on are recorded. Here's where we use technology to enable the business."

 

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