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SMEs in the UK fail to adopt fixed mobile convergence and lose as a result

Antony Savvas | July 21, 2014
Missing out on flexible working benefits

SMEs fail to adopt fixed mobile convergence and lose as a result

Large numbers of UK SMEs are "wasting money and hampering flexible working" by failing to link together their fixed-line and mobile communications, according to research.

Olive Communications questioned 200 SMEs and found that 80 percent have yet to adopt fixed mobile convergence (FMC) technology. Those that have adopted FMC report cost savings (72 percent), improved business continuity (51 percent), better customer service (39 percent) and the enablement of flexible working (27 percent).

Martin Flick, CEO of Olive, said: "Businesses are missing a trick and it's not just about saving money. There's a clear opportunity to improve processes and enhance the working experience.

"As work is increasingly becoming a thing you do and not a place you go, IT leaders should grasp the opportunity and embrace the tools and systems that enable a more flexible and productive approach to work."

IT leaders cite perceived FMC barriers such as cost (25 percent) and disruption to current processes (31 percent). However, of those businesses that have gone through the process or are currently implementing it, only 7 percent have experienced disruption to their business.

Flick said: "Many businesses are cautious about changes to contracts due to potential upheaval, but in reality the disruption caused by fixed mobile convergence is minimal."


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