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Customer sues Infor after ERP license audit

Chris Kanaracus | March 7, 2011
A New York manufacturer is suing ERP (enterprise resource planning) vendor Infor following a dispute over whether it should have to pay nearly $150,000 in additional license fees.

Audit rates went up during the recession, but the outcome ended up mixed for vendors, given that customers found in violation may not have been able to pay additional fees, he said.

Ultimately, companies should make sure they understand how the restrictions in their software contracts affect the product's entire lifespan, from procurement to production to retirement, Wang said.

For one, CIOs, procurement teams and business users should all be in alignment on how the software will be used before any contract is signed, he added: "Too many times you get into these contracts where people just focus on price. People forget that buying software is a business decision, not a technology decision."


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